Information System Success Model for Customer Relationship Management System in Health Promotion Centers
نویسندگان
چکیده
منابع مشابه
Information System Success Model for Customer Relationship Management System in Health Promotion Centers
OBJECTIVES Intensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop the information system success model of the CRM system by investigating previously proposed indicators within the model. METHODS THE EVALUA...
متن کاملThe priority factor model for customer relationship management system success
As the market competition becomes keen, constructing a customer relationship management system is coming to the front for winning over new customers, developing service and products for customer satisfaction and retaining existing customers. However, decisions for CRM implementation have been hampered by inconsistency between information technology and marketing strategies, and the lack of conc...
متن کاملEvaluation of health information requirement in management information System
Introduction: Considering the importance of information, providing the management with a reliable information system, can facilitate decision making regarding planning, organizing and controlling. This study aimed to analyze and evaluate information needs of managers at vice - chancellorship for treatment in Iranian medical science universities. Methods: This cross-sectional study was car...
متن کاملCustomer Relationship Management (CRM) System
What is a Customer Relationship Management (CRM) system? Not only is there little agreement on what it really stands for, there is even less agreement on what constitutes a CRM system, how it should be used, the potential of profitability gain, the impact on customer loyalty, the costs involved, the personnel needed, and the training needed for the CRM personnel. CRM system characteristics are ...
متن کاملdesigning a health system performance management model for iran
Introduction The performance management is very important in order to reach the outcomes and outcomes expected from public organizations as well as to meet the public and public stakeholders in the face of the costs of public resources, and on this basis, this research deals with the formulation of performance management patterns in health and health systems method of work: this study is practi...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Healthcare Informatics Research
سال: 2013
ISSN: 2093-3681,2093-369X
DOI: 10.4258/hir.2013.19.2.110